Of course la, I am Northern people thou!
So, it was the best service I'd ever used going back to hometown in every holiday or semester break.
Talking about now, it just transforming the old Pudu to new one plus UTC which is the one-stop centre for the public to get the government services.
However, back in 2012 when I was in Penang, I managed to renew my passport within thirty minutes. Fortunately, that was a very unique and special case. I was in hurry to catch my flight boarding to Medan and attend an important meeting with Universitas Sumatera Utara on the afternoon. What a crazy day for me. Haha.